Reverse Logistics for the Technology Industry

The longer it takes technology products to move through the reverse supply chain, the more money your company loses.

GENCO is the leading provider of reverse logistics services to the technology industry. We can accelerate the disposition of consumer returns to improve net recovery values by 25%-50%.

GENCO Value Drivers for Reverse Logistics in the Technology Industry

Best Practice Focus
- As the industry’s reverse logistics leader, GENCO can drive best practices in your reverse operations. In the technology industry alone, we process 16 million serialized and 10 million nonserialized returned units annually.
Integration Leads to Lower Costs
- Combining your reverse logistics, repair and parts harvesting drives down total costs. For a major wireless carrier, GENCO implemented accessory harvesting, testing and repack to reuse good parts in repair operations. The result? The carrier avoided $16 million in new parts purchases.
Cradle-to-grave Tracking
- Serialized tracking of products, throughout the product lifecycle, meets your requirement to monitor the final disposition of components and materials for end-of-life products.
Compliance Measurement
- Detailed reports on product disposition measure compliance with e waste recycling and disposal requirements.
Rapid Location and Recall
- Serialized tracking of product recalls allows you to quickly locate and recall relevant models.

Reverse Logistics Services for the Technology Industry

RMA processing
Returns allowance validation
Warranty validation
Triage
Parts validation
Parts harvesting
Repackaging and redistribution

Case Study: Reverse Logistics Capabilities Aid Product Recall Effort

Shortly after an electronic device manufacturer shipped millions of units of a popular new model, a software glitch was identified in some of the units.

Because GENCO combines forward logistics, reverse logistics and repair capabilities in one solution, we were able to immediately install new software on unshipped units—right at the distribution center — and recall, reprogram and redistribute units that had already been shipped to stores.

Using serial number-level data available on all units shipped, GENCO quickly identified the stores that had the faulty units. Within only two weeks the entire recall and redistribution process had been completed, enabling the manufacturer to continue to roll out the new product with no supply chain disruption.

Find Reverse Logistics Savings Opportunities in the Technology Industry Now

Fmail solution@genco.com or call 1-800-378-9671 to reach a consumer electronics logistics expert.

Keywords: Reverse Logsitics Technology, Technology Industry, Reverse Logistics, Consumer Electronics, Repair Services, Parts Harvesting, Consumer Electronics Recall