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Reverse Logistics
Return Center Operations
Repair & Refurbishment
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Product Liquidation
Transportation Logistics		 Return Center Operations
Throughout North America, GENCO Supply Chain Solutions operates a network of return centers for many of the World's largest Fortune 500 retailers and manufacturers who receive dramatic benefits from outsourcing their returns process, including a reduction in:

  • Returns labor hours by as much as 80 percent
  • Warehouse labor hours by 60 percent
  • Marketing return cycles by 50 percent
  • Inventory levels by 30 to 50 percent
Value Inspection Process
GENCO Supply Chain Solutions' Value Inspection Process (VIP) determines returns eligibility by utilizing manufacturer and retailer agreements. VIP allows for the earliest possible disposition of returns by inspecting product on behalf of manufacturers before retailers' deductions are taken. VIP streamlines the credit reconciliation process by identifying and eliminating exceptions before products are returned to manufacturers. In the process, VIP:

  • Eliminates credit and deduction reconciliation issues
  • Eliminates unauthorized returns
  • Reduces freight costs through improved cube utilization
  • Lowers administrative and operation costs
  • Provides superior management information
  • Strengthens gate keeping
  • Enhances partnerships between trading partners.
Damage Research
Damaged goods cost manufacturers $2.6 billion annually. GENCO Supply Chain Solutions' supply chain and root cause analyses determine the best methods to minimize existing losses and avoid similar situations in the future. Every handling touch point is examined and the final report documents the number of touches and exactly where damages occurred. GENCO Supply Chain Solutions utilizing advanced auditing and technical procedures and a host variety of available resources.

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GENCO – Reverse Logistics – Return Center Operations
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