Returns Processing - Return to Vendor Management

Moving products quickly through the reverse logistics process is a messy, complex challenge that can erode the relationship between retailers and their vendors. The rules for product disposition and credits vary by vendor, by product, and by product condition. Even the rules have exceptions!

GENCO streamlines the returns process by working with you to clearly define the business rules for product disposition and credits, and programming them into our R-Log reverse logistics software. When products arrive at the returns center, we inspect them to identify and eliminate exceptions before products are returned to vendors.

Benefits of GENCO Management of Vendor Returns

  • Eliminates credit and deduction reconciliation issues
  • Eliminates unauthorized returns
  • Lowers administrative and operations costs
  • Provides superior management information
  • Enhances your relationship with trading partners

Smart Returns Processing Challenges Traditional Vendor Returns Model

Our research indicates that a large portion of the products that move from retailers back to vendors should never make that journey. Why? Because the associated handling and freight costs amount to more than the extra value vendors realize by handling resale and recycling themselves.

With "Smart Return", GENCO accelerates the disposition of returns by moving processing earlier in the process—at the retailer’s return center.

We explain this strategy in our logistics white paper Retail Store Returns: How earlier disposition can reduce costs and maximize recovery value.

Find Return to Vendor Savings Opportunities Now

Email solution@genco.com or call 1-800-378-9671 to reach a reverse logistics expert.

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