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Voice Tasking

Voice tasking is a well-established and proven technology that allows companies to streamline operations, improve productivity, optimize workflow and realize near 100 percent accuracy. Voice tasking can be implemented across a diverse workforce enabling workers to use their own languages.

Pallet being stacked

Voice Tasking Improves Tasks

GENCO Supply Chain Solutions helps companies employ this hands and eyes-free technology solution to improve:

  • Picking, receiving, returns
  • Re-warehousing/putaway
  • Replenishment, cycle counting
  • Quality assurance, order merge and loading.

Benefits of Voice Tasking

GENCO Supply Chain Solutions' Voice Tasking provides many benefits including:

  • Higher productivity with hands and eyes free with no distractions
    • Increased focus on the task at hand
  • Greater accuracy with verbal confirmations
  • Less training
    • Anyone can use any terminal in their own language and accent
    • Minimal system training requirement
  • Easier to recruit and staff to handle seasonal peaks
  • mproved management control and data
    • Obtain real-time information
    • System control through management console
    • Real-time communications with teammates via voice

Implemented to Customer Needs

GENCO Supply Chain Solutions begins by identifying the customer's needs and what's best for a particular application and then calculates the economics, obtains metrics, develops the ROI, builds the application and conducts the testing, training and implementation.

Results from Voice Tasking Implementations

Actual results obtained by GENCO Supply Chain Solutions and its voice tasking partners include:

  • 39 percent improvement in case picking rates
  • 60-90 percent increase in productivity
  • 99.98 percent sustained accuracy rates
  • 50 percent reduction in training time
  • Let-down rates improved
  • 52-72 percent decrease in miss-picks
  • Reduction of shorts on trucks
  • 50 percent reduction in late picks
  • 80 percent decrease in damaged goods
  • 83 percent decrease in overtime hours, while overall volume of orders increased by 10 percent
  • Real-time data and accuracy
  • Decreased replenishment time
  • Accuracy improvements help eliminate order checking

Cost

The cost of voice tasking is similar to RF technology. Actual cost depends on each customer's specific requirements. In order to accurately estimate cost, GENCO Supply Chain Solutions first goes onsite to gather data and system requirements then prepares a detailed proposal with ROI estimates. Because GENCO Supply Chain Solutions manages a large volume of inventory for its customers, we have integrated voice tasking into most warehouse management systems.

Integration with Other Technologies

Future solutions are just around the corner, as voice tasking links with a variety of other technologies to create robust new systems, including software that functions with multimodal data devices, such as mobile computers, handheld PCs and scanners. GENCO Supply Chain Solutions is exploring the use of voice tasking and RFID, so that the combined software can direct both task-oriented and data capture functions.