Voice Tasking

Voice tasking is a well-established and proven technology that allows companies to streamline operations, improve productivity, optimize workflow and realize near 100 percent accuracy. Voice tasking can be implemented across a diverse workforce enabling workers to use their own languages.

Voice Tasking Improves Tasks

GENCO Supply Chain Solutions helps companies employ this hands and eyes-free technology solution to improve:

Picking, receiving, returns
Re-warehousing/putaway
Replenishment, cycle counting
Quality assurance, order merge and loading.

Benefits of Voice Tasking

GENCO Supply Chain Solutions' Voice Tasking provides many benefits including:

Higher productivity with hands and eyes free with no distractions
- Increased focus on the task at hand
Greater accuracy with verbal confirmations
Less training
- Anyone can use any terminal in their own language and accent
- Minimal system training requirement
Easier to recruit and staff to handle seasonal peaks
mproved management control and data
- Obtain real-time information
- System control through management console
- Real-time communications with teammates via voice

Implemented to Customer Needs

GENCO Supply Chain Solutions begins by identifying the customer's needs and what's best for a particular application and then calculates the economics, obtains metrics, develops the ROI, builds the application and conducts the testing, training and implementation.

Results from Voice Tasking Implementations

Actual results obtained by GENCO Supply Chain Solutions and its voice tasking partners include:

39 percent improvement in case picking rates
60-90 percent increase in productivity
99.98 percent sustained accuracy rates
50 percent reduction in training time
Let-down rates improved
52-72 percent decrease in miss-picks
Reduction of shorts on trucks
50 percent reduction in late picks
80 percent decrease in damaged goods
83 percent decrease in overtime hours, while overall volume of orders increased by 10 percent
Real-time data and accuracy
Decreased replenishment time
Accuracy improvements help eliminate order checking

Cost

The cost of voice tasking is similar to RF technology. Actual cost depends on each customer's specific requirements. In order to accurately estimate cost, GENCO Supply Chain Solutions first goes onsite to gather data and system requirements then prepares a detailed proposal with ROI estimates. Because GENCO Supply Chain Solutions manages a large volume of inventory for its customers, we have integrated voice tasking into most warehouse management systems.

Integration with Other Technologies

Future solutions are just around the corner, as voice tasking links with a variety of other technologies to create robust new systems, including software that functions with multimodal data devices, such as mobile computers, handheld PCs and scanners. GENCO Supply Chain Solutions is exploring the use of voice tasking and RFID, so that the combined software can direct both task-oriented and data capture functions.