Repair & Refurbishment

GENCO Supply Chain Solutions provides fully integrated repair and refurbishment solutions that are customized to adapt to each customer's specific need. Through its "Vendor Mall" strategy, the company's repair/refurbishment partners provide testing, depot repair and refurbishment services for computers, peripherals, cell phones and other electronic devices to create an "all-in-one" reverse logistics solution.

Repair

GENCO Supply Chain Solutions' repair depot strategy is an integral part of its reverse logistics solution. The company combines its "best-in-class" technical repair skills and high volume returns management expertise with industry-leading people, processes and technology to provide an "all-in-one" solution that offers customers efficiencies, cost-savings and a competitive edge in the marketplace.

Refurbishment and Recertification

GENCO Supply Chain Solutions' refurbishment expertise includes remanufacturing, software upgrades, cosmetic reconditioning/replacement, testing, recertification and re-packaging. Service criteria are based on functional repair, excluding customer abuse and manufacturers' defects. Corresponding procedures are developed and implemented in advance for product recertification testing, repair, refurbishment and disposition activities. Testing procedures can involve several levels. If a product fails certain tests, GENCO Supply Chain Solutions can handle disposition or disassemble and use components to repair and refurbish other products.

Testing and Warranty

GENCO Supply Chain Solutions and its partners serve as authorized testing and warranty representatives for manufacturers. The company develops and integrates warranty claims management programs as part of its "all-in-one" reverse logistics solution.