GENCO Canada
One of the results of damage analysis should be the creation and/or renovation of an unsaleables policy. It is part of the unsaleables management process. The unsaleables policy assigns the financial responsibility of product damages to specific parties.
GENCO recommends a periodic review of your existing unsaleables policy, even if there are no scheduled changes. Has your business changed through any of the following:
In the industry, there are three types of unsaleables policies. The damage research team can determine which best suites a company's situation by reviewing information gathered in supply chain analysis. These include:
Some customers are not going to be happy when an unsaleables policy is implemented. In some situations, customers will see a significant loss due to a new unsaleables policy.
Managing customer reactions to the new policy is challenging. The damage research team has experience in crafting and presenting the unsaleables policy to clients. We can provide best practices, templates and even assist in the actual presentation.
